There are two review options available:

  • you may request an internal review as long as you do so within 20 business days of being told of the decision
  • you may request an external review of a decision if you do not wish to take advantage of an internal review or if you are dissatisfied with the result of an internal review.

Requesting an internal review

If you wish to apply for an internal review, you must do so within 20 business days of being told of the decision.
 
A person senior to the original decision-maker will review your application and inform you of the review decision within 20 business days. Reasons will be given if access or amendment is still refused.
 
To apply for an internal review, please submit a written request to:
RTI Contact Officer
Seqwater
PO Box 328
Ipswich QLD 4305

or email: rti@seqwater.com.au

Requesting an external review

If you wish, you may write to the Information Commissioner and to apply for an external review.

The Information Commissioner may change or confirm the decision made on your Right to Information or Information Privacy request or may try to mediate a settlement between you and Seqwater.

For more information about requesting an external review, please visit the Office of the Information Commissioner website.

Reviewing decisions